Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your

order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and

expedited shipping options.

3. International Shipping

We offer international shipping to select countries. Shipping charges and delivery times vary depending on

location. International orders may be subject to import duties and taxes (including VAT), which are incurred

once a shipment reaches your destination country. The store is not responsible for these charges if they are

applied and are your responsibility as the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking

number you can use to check its status. Please allow 48 hours for the tracking information to become

available.

5. Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If you are shipping to a P.O. Box, we

recommend selecting USPS at checkout.

6. Returns within 30 days

Unopened tea and unused accessories may be returned within 30 days after delivery. Tea must be sealed in its original packaging; accessories must be unused and in their original packaging. Please keep your receipt or proof of purchase. Opened tea and used accessories are not eligible for change-of-mind returns.

Requesting a return

Email copperstatesteep@gmail.com before sending anything back. We will provide return authorization and the correct return address. Returns are made by mail. Items sent without prior authorization will not be accepted.

Return postage and fees

For change-of-mind returns, the customer pays return postage. There is no restocking fee.

Damaged defective or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and a description of the problem, and photos where available. Copper State Steep LLC covers the necessary return postage and resolves the issue at our expense.

Refunds

After we receive and inspect a return, we will notify you whether it is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the refund. 

For a different item, request a return and place a new order after the return is accepted.

7. Contact Us

If you have any further questions, please don't hesitate to contact us at copperstatesteep@gmail.com